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Activity timeline skips assignee changes for enterprise customers #009
Closed
Sun Apr 26 2026
Some reassignment events are missing from the new issue activity timeline.
Context
Region: LATAM
Environment: admin portal
Reporting team: Sales
Observed release: v1.13.2
Impact level: low
Reported Behavior
Some reassignment events are missing from the new issue activity timeline.
Scope: enterprise onboarding
Root cause hint: recent auth flow changes
Reproduction Steps
Assign an issue to a user.
Reassign it to another user.
Open the timeline and compare events.
Expected Result
Each assignee change should appear as a timeline event.
Investigation Notes
Review the OAuth callback and session persistence flow.
Usually affects issues changed very quickly in succession.
May be a stale cache issue.
Impact
Managers cannot verify who owned a ticket at a given point in time.
This issue affects LATAM customers and is prioritized as low.
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