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Issue detail page loads slowly for large descriptions during regional rollout #031

Open
Sun Apr 26 2026

Pages with very long markdown descriptions take longer to render and hydrate.

Context

  • Region: North America
  • Environment: web app
  • Reporting team: Support
  • Observed release: v1.12.0
  • Impact level: high

Reported Behavior

  • Pages with very long markdown descriptions take longer to render and hydrate.
  • Scope: regional rollout
  • Root cause hint: deployment timing differences

Reproduction Steps

  1. Open an issue with a long markdown body.
  2. Observe page load timing in the browser.
  3. Compare with a short issue description.

Expected Result

  • Large descriptions should remain responsive and render within acceptable time.

Investigation Notes

  • Compare feature flags and backend release versions across regions.
  • Likely improved by reducing markdown complexity.
  • Could benefit from lazy rendering.

Impact

  • Support agents wait too long while opening high-detail tickets.
  • This issue affects North America customers and is prioritized as high.

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