Support screenshots above a certain size fail to upload with no useful message.

Context

• Region: LATAM
• Environment: admin portal
• Reporting team: Sales
• Observed release: v1.13.2
• Impact level: moderate

Reported Behavior

• Support screenshots above a certain size fail to upload with no useful message.
• Scope: regional rollout
• Root cause hint: deployment timing differences

Reproduction Steps

1. Try to attach a large PNG or screen recording.
2. Submit the issue.
3. Observe the upload response.

Expected Result

• The app should either accept the file or show a clear validation error.

Investigation Notes

• Compare feature flags and backend release versions across regions.
• More common on low-bandwidth connections.
• Potentially related to file size limits.

Impact

• Bug reports are incomplete and engineering needs follow-up requests.
• This issue affects LATAM customers and is prioritized as moderate.