Refreshing the list page returns the user to page one even when a filter was active.

Context

• Region: EMEA
• Environment: mobile web
• Reporting team: Customer Success
• Observed release: v1.12.1
• Impact level: high

Reported Behavior

• Refreshing the list page returns the user to page one even when a filter was active.
• Scope: support workflows
• Root cause hint: workflow regression

Reproduction Steps

1. Open the issue list and go to page 4.
2. Apply a status filter.
3. Refresh the page.

Expected Result

• The current page and filter should be preserved in the URL.

Investigation Notes

• Confirm the list and detail flows still support rapid triage.
• The behavior is inconsistent in production and staging.
• Seems tied to URL state updates.

Impact

• Agents lose their current place while reviewing batches of tickets.
• This issue affects EMEA customers and is prioritized as high.