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Delete confirmation copy is too vague for support and operations #068

In Progress
Sun Apr 26 2026

The confirmation dialog does not clearly explain that the issue will be removed from the queue.

Context

  • Region: APAC
  • Environment: desktop app
  • Reporting team: Operations
  • Observed release: v1.13.0
  • Impact level: critical

Reported Behavior

  • The confirmation dialog does not clearly explain that the issue will be removed from the queue.
  • Scope: support workflows
  • Root cause hint: workflow regression

Reproduction Steps

  1. Open any issue detail page.
  2. Click Delete.
  3. Read the confirmation message.

Expected Result

  • The dialog should clearly state what is deleted and whether the action is reversible.

Investigation Notes

  • Confirm the list and detail flows still support rapid triage.
  • Updated wording now mentions the issue is permanently removed.
  • No functional bug remains.

Impact

  • Users hesitate before deleting resolved duplicates.
  • This issue affects APAC customers and is prioritized as critical.

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