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Notification emails mention the wrong assignee for support and operations #073

Open
Sun Apr 26 2026

Email digests reference the previous owner when an issue is reassigned near the delivery cut-off.

Context

  • Region: APAC
  • Environment: desktop app
  • Reporting team: Operations
  • Observed release: v1.13.0
  • Impact level: low

Reported Behavior

  • Email digests reference the previous owner when an issue is reassigned near the delivery cut-off.
  • Scope: support workflows
  • Root cause hint: workflow regression

Reproduction Steps

  1. Reassign an issue shortly before the digest run.
  2. Check the generated notification email.
  3. Compare the assignee listed in the email with the issue detail page.

Expected Result

  • The latest assignee should always be reflected in notifications.

Investigation Notes

  • Confirm the list and detail flows still support rapid triage.
  • Seems timing-sensitive.
  • Could be a race between the queue and the DB write.

Impact

  • Customers and internal teams see outdated ownership details.
  • This issue affects APAC customers and is prioritized as low.

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