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Notification emails mention the wrong assignee for support and operations #073
Open
Sun Apr 26 2026
Email digests reference the previous owner when an issue is reassigned near the delivery cut-off.
Context
Region: APAC
Environment: desktop app
Reporting team: Operations
Observed release: v1.13.0
Impact level: low
Reported Behavior
Email digests reference the previous owner when an issue is reassigned near the delivery cut-off.
Scope: support workflows
Root cause hint: workflow regression
Reproduction Steps
Reassign an issue shortly before the digest run.
Check the generated notification email.
Compare the assignee listed in the email with the issue detail page.
Expected Result
The latest assignee should always be reflected in notifications.
Investigation Notes
Confirm the list and detail flows still support rapid triage.
Seems timing-sensitive.
Could be a race between the queue and the DB write.
Impact
Customers and internal teams see outdated ownership details.
This issue affects APAC customers and is prioritized as low.
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