When a filter returns no results, the list page does not explain what happened.

Context

• Region: LATAM
• Environment: admin portal
• Reporting team: Sales
• Observed release: v1.13.2
• Impact level: high

Reported Behavior

• When a filter returns no results, the list page does not explain what happened.
• Scope: support workflows
• Root cause hint: workflow regression

Reproduction Steps

1. Apply a strict filter.
2. Observe the empty table state.
3. Try to determine whether the filter or the data is the cause.

Expected Result

• The page should explain that the filter returned no matches.

Investigation Notes

• Confirm the list and detail flows still support rapid triage.
• Could include a reset-filters CTA.
• Might also be helpful for support workflows.

Impact

• Users think the app is broken when the result set is just empty.
• This issue affects LATAM customers and is prioritized as high.